FAQ Policy Page

Last updated: Today

Frequently Asked Questions

Orders are usually processed within 1 to 3 business days.

After dispatch, delivery usually takes 3 to 7 business days.

Delivery times are estimates and may vary during busy periods, public holidays or due to carrier delays.

Some orders are shipped directly from our trusted suppliers.

This may include suppliers located overseas, including China.

We do this to make fulfilment more efficient and avoid unnecessary handling delays.

Yes, we offer free shipping across Canada.

Yes, Jennifer & Michael Toronto offers a 30 day money back guarantee.

Please contact us within 30 days of receiving your order at:

Email us at:

Please include your name, order number, reason for the return and photos if the item is damaged, faulty or incorrect.

For change of mind returns, size changes or unwanted items, the customer is responsible for the return shipping costs.

If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for shipping to that address.

This does not limit any rights you may have under applicable Canadian consumer protection laws.

Once your return has been received and approved, we will process your refund to the original payment method.

Your bank, card provider or payment provider may need additional time to complete the refund.

Please contact us as soon as possible at:

Include your order number, a description of the issue and clear photos of the item and packaging.

We will review the issue and help you with the next steps.